The Core of Encore… Our Core Values.
Our People
We hire great people. We look for world-class skills, but we also want world-class team players-people who want to build a great company. We won’t tolerate people who are just in it for the money, people who are arrogant, or people who just want to whine. We hire people who care and who want to make a difference.
Our Clients
We understand that our clients are the reason we exist. We’ll always strive to do what’s right for our clients. We’ll be flexible in order to meet our clients’ needs. We will be easy to do business with. We’ll keep things simple.
We are 100% referenceable. We won’t be perfect, but we’ll do everything we can to ensure that, at the end of the day, our clients are happy with the work that we’ve done.
Our Team
We believe in the power of teamwork. We are disciplined in the use of team concepts and tools. We approach problem-solving through the use of teams, and we do real work through teams. In a team environment, there’s no place for, “That’s not my job.” Each person is accountable for their own job, but we take mutual accountability to ensure that the overall team is successful. We ask for help when we need it and we’re willing to accept help or criticism when it’s offered.
We communicate, communicate, communicate. No surprises. We’ll listen and engage actively in discussions. We’ll work issues openly - no back office chitchat. We’ll have an open door policy. We’ll tell the truth even if it hurts, but we’ll do so with respect. When appropriate, we’ll talk instead of using email or we’ll get face to face.
We remember that the little things count. We’ll go out of our way to say thanks, or to do that little something extra for someone. Sometimes it’s the little things that people remember.
Our Business
We run a solid business. We spend money as if it is our own. We operate efficiently in order to keep overhead down and prices reasonable. We hit our forecast.
We continue to innovate. We recognize that innovation is essential. While we want to take advantage of things we’ve learned in the past, we value new ideas and new people. We respect ideas that are different from the way we’ve always done it.
Our Culture
We keep things in balance. We work hard and play hard. We manage our work with respect for important personal commitments. We appreciate the sacrifices that our families make for us.
We believe that attitude is important. We’re excited and we let people know it. We all sell and we all help find great talent. We respect our clients and our teammates. We understand that everyone brings different knowledge and skills to the table. We’re nice-not just to people who have a big title - to everyone. We’re willing to go the extra mile-there’s no 4-day work week at Encore. We are always asking, “What else can I be doing?”
